Help and advice

How are customs fees calculated?

Customs fees are normally calculated based on the type of goods and their declared value, (which the sender will have declared on the customs documentation CN23 attached to the parcel).

If you have a specific question about the duties / taxes for a parcel that’s being sent to you, you need to contact the HM Revenue and Customs team on 0300 200 3700. You can also find more information about tax and customs on goods sent from abroad on the website.

The current handling fee for import parcels is £12.00 for parcels where the value of the contents is below £900 (equivalent to €1000).  
High value goods over the threshold provided by HMRC and the UK Government (currently €1000 / £900), the handling fee is £25.00.

We also have to add a charge if there is a need to hold your parcel whilst Customs process it. We would recommend that you respond promptly to any queries from HMRC to avoid these charges. We don't add charges for the first 10 days, after 10 days however, storage fees will be added. For more than 10 and up to 20 working days, the charge is £5.50 per parcel. For each subsequent working day over 20 working days the charge is £1.35 per parcel.

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