Help and advice

How do I cancel my order and apply for a refund?

If you don't need to send your parcel anymore then we can help you cancel your booking and process your refund request.

If you need to re-arrange your collection without refunding please use the Rebook option below. 

Rebook your collection

To rebook you will need your PFW reference and either the email address used to place the order or your collection postcode.

Rebook my parcel

Request a refund

If you no longer need to send your parcel, you can cancel your order and request a refund.

Please note that to be eligible for a refund you must:

  • Be the contract holder with Parcelforce Worldwide
  • Have booked the delivery within the last 28 days
  • Request your refund prior to collection or drop-off

Request a refund

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