Help and advice

Inclusive and Enhanced Compensation For Account Customers

Please click here if you are a retail customer.

Compensation for loss and damage is included in the price you pay. This ranges from £25 to £200 per parcel, depending on the service used. Enhanced compensation is available for an additional fee to a maximum of £2,500. Please see below.

Services

Maximum inclusive compensation

Additional compensation available for 80p plus VAT per £100 of cover (up to a maximum of £2,500).

Maximum total cover £2,500

sameday

£2,500

 

As Above

express9, 10, AM

£200

As above

As above

express24

£100

As above

As above

express48, express48large

£50

As above

As above

expresscollect

£100

As above

As above

UK pallets24, 48 and 72

RHA† #

 

 

irelandexpress

£200

As above

As above

globalexpress

£200

As above

As above

globalpriority

£100

As above

As above

europriorityhome

£100

As above

As above

europrioritybusiness

£100

As above

As above

europriorityimport

£100

 

 

globalpriorityreturn

£100 (loss only)

As above

As above

globalvalue

£50

As above

As above

globalbulkdirect

£25 per parcel

 

 

globalbulk

CMR±

 

 

BFPO - Worldwide

£100

As above

As above

Please note that Parcelforce Worldwide does not pay consequential loss. For all prices please refer to our Price Guide.
† Compensation for loss or damage is at the level set by the Road Haulage Association.
# Enhanced compensation is available on request for pallets24, pallets48, and pallets72.
± Compensation for loss or damage is at the level set by “Convention relative au transport international de marchandises par route”.

As a Parcelforce account customer, you can take out enhanced cover across your entire contract, whereby you simply purchase the exact level of compensation you need (up to the nearest £100, maximum £2,500) for each consignment. The cost of this is 80 pence plus VAT per £100 of cover. You can take out enhanced compensation across your entire contract by calling us on 03448 0044 66.

To take out enhanced compensation for ad hoc consignments, you need to complete the appropriate documentation related to the service being used.

The levels of enhanced compensation shown in the table below are available for:

express9, express10, expressAM, expressPM, express24, express48, globalexpress, expresscollect, irelandexpress, europrioritybusiness, europriorityhome, globalpriority, globalvalue and HM Forces services:
 

Enhanced compensation level

Amount of cover included (up to)

Additional cost

Level 1

£500

£4 +VAT

Level 2

£1,000

£8 + VAT

Level 3

£1,500

£12 + VAT

Level 4

£2,000

£16 + VAT

Level 5

£2,500

£20 + VAT

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