Help and advice
If you purchase services at the standard rate of VAT, a VAT receipt will be produced automatically at the end of any customer session at parcelforce.com, a Post Office branch or a Parcelforce Worldwide depot. For services booked for a subsequent day via our call centre, our driver will bring a VAT receipt to you when they collect the item. If you are a VAT registered business, then for services via our call centre for collection the same day or via www.royalmail.com or PayPal, you may request a VAT receipt by emailing firstname.lastname@example.org quoting your name and address and the consignment number.
VAT receipts are available via the link within your confirmation email. Otherwise, VAT receipts can be found within the My Orders section of the website (after logging-in). From that section, you will be able to print/view invoices.
If you experience technical difficulties when trying to retrieve your VAT receipt(s), you can contact our Live Help team here.
The VAT receipt you receive for our services at Post Office branches will ordinarily be a ‘simplified’ VAT receipt. If the total value of services is above a certain threshold, you will be asked if you require a full VAT receipt and, if yes, to provide the name and address of the business. You will require this if you are a VAT registered business and the total value of services is above the threshold. All our other VAT receipts are sufficient irrespective of the total value of services. Full VAT receipts are only available at the Post Office branch at the time of the original transaction. If you require a full VAT receipt after the transaction is complete please contact the Post Office using their online enquiry form within 30 calendar days after the date of the transaction. You will need to provide the session ID number from the ‘simplified’ VAT receipt issued at the time of the transaction.
All receipts will clearly show the net (excluding VAT) and gross (including VAT) prices, and total VAT amount.
Users of Frankpay to pay for services on Parcelforce.com are able to print VAT receipts at the end of the transaction.
VAT receipts for transactions made using the Royal Mail online postage service or for PayPal on EBay transactions can be requested by emailing email@example.com, quoting your name and address, consignment number, service used, amount paid and the date of the transaction.