Help and advice

Awaiting payment of charges

All countries need to control the import and export of goods where this involves them coming in from or being delivered outside of the EU.  Where the value of these goods is above the minimum value for commercial items or gifts for the destination country they have to be inspected by that country’s Customs Authority.  Your parcel has been through this process and there are duties and/or taxes to be paid before it can be delivered. 

If you are the recipient in the UK, you should have received a letter from us detailing the charges the UK Border Force (for UK import items) wish to raise and how they can be paid.  You now need to pay these charges and our automated system will recognise when you’ve done this and schedule the delivery for the following working day.

If you have any questions about the charges, these will need to be directed to UK Border Force and their contact details will be included on the letter you receive.

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