Help and advice
Our driver has called to deliver your parcel, but was unable to get anyone at the address to sign for it. They will have left a card detailing what they have done with it and the next steps you need to take.
This is likely to be either taking it to a local Post Office to be held securely for you to pick up (the card will give the details of the Post Office and our website tracking will be updated when our driver has handed over your parcel and it is available for you to pick up), or taking it back to our depot.
The card will explain if a further delivery will automatically take place or whether you need to contact us to make arrangements for receiving your parcel. The most convenient way of doing this is to visit our Receiving a parcel page on our website.
If there is a specific reason why our driver has not been able to deliver your parcel, this will be displayed in the website tracking results. If you think you can help with additional details then please contact us on 03448 00 44 66 stating the parcel number.