Help and advice

Tracking description - waiting customs clearance

All countries need to control the import and export of goods where this involves them coming in from or being delivered outside of the EU.  Where the value of these goods is above the minimum value for commercial items or gifts for the destination country they have to be inspected by that country’s Customs Authority.  Your parcel has been identified as being in this category and has been passed to UK Border Force (for UK import items) or the destination country’s Customs Authority to be evaluated for any import duties or taxes that may be applicable.  Once this is done, your item will be handed back to us for delivery in the UK or our delivery partner overseas for onwards delivery, although there may be charges to be paid before this can be done.

Was this answer helpful?


We are sorry that you did not find this answer useful.
Please tell us why and help us to improve it.

Thank you

Your feedback will help us improve our customer services pages.

Why more people choose Parcelforce Worldwide

Service Updates


Normal deliveries and collections will take place today


Normal deliveries and collections will take place today