Manual Handling Surcharges


We have seen a significant increase in the variety of parcels and packaging that require manual processing. These parcels incur additional costs as they cannot be processed via our automated sort in our distribution centres.

We have reviewed the type of items that need to be handled manually and have applied a manual handling surcharge to all items that cannot be processed automatically.

Items between 1.1m and 1.5m or where the 2nd largest dimension is greater than 0.7m there will be manual handling surcharge of £7.95* per item.

Please note, some smaller items (up to 1.1m length or where the 2nd largest dimension is 0.7m or below) will need to be processed manually and will attract a manual handling surcharge of £3.15* per item.

Please see our essential manual handling guide for more details and information. This includes details of how, in some instances, you can avoid the surcharge through following our packaging guidelines.

Please see for our packaging guidelines.

*These surcharges apply to the following services: expresscollect, express9, express10, expressAM, expressPM, express24 and express48

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