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Our range of IOSS solutions can help you export to the EU

Find out more about our IOSS solutions

Helping you deal with 1 July EU VAT changes

On 1 July 2021, major changes to EU Value Added Tax (VAT) came into effect for businesses selling goods to customers located in the EU. The Import One Stop Shop (IOSS) has been introduced by the EU to enable and simplify the declaration and payment of VAT for distance sales of imported goods - with a value up to €150.

Parcelforce Worldwide are now pleased to offer a range of IOSS solutions to support and meet your needs, however you want to do business.

Why Parcelforce?

Thousands of businesses trust us to deliver, both in the UK and internationally. With named Account Managers, inflight delivery options, delivery notifications worldwide, and a reach of 99% of the world’s population, Parcelforce Worldwide is perfectly positioned to help you grow globally.

Options for sending to the EU from 1 July 2021


Selling through a marketplace

If you sell through a marketplace, they are likely to have registered for IOSS. Simply input their IOSS number for the items sold through that marketplace.

Whether you book your parcels online, or pay over-the-counter at your local Post Office®, you’ll be guided through the process to ensure your items have the correct IOSS details.


Our Import One Stop Shop (IOSS) solutions

We are now offering a variety of IOSS solutions to suit the size and nature of your business, helping you to provide a smooth customer delivery experience.

You can register yourself or access one of our trusted partner solutions; Deloitte’s IOSS Registration and Filing service or Taxamo’s ‘pay-as-you-go’ option. See below to find out more about our assisted IOSS solutions.


Delivery Duties Paid (DDP)

If you are sending items above €150, or IOSS isn’t for you, our DDP service allows you to calculate and collect VAT and customs duties from your customer at the checkout and pay it to the EU tax authorities via Parcelforce Worldwide.


Delivery Duties Unpaid (DDU)

With DDU, the recipient pays the duties and taxes of the items you send and our delivery partner in the EU collects them. These charges, however, aren’t visible at checkout and your end customer may not be expecting them. This could lead to your items being returned.

Your assisted IOSS options

If you would like to use the EU’s Import One Stop Shop (IOSS) to comply with the new VAT e-commerce rules, Parcelforce Worldwide can help.

Taxamo Assure pay-as-you-go solution

A simple option where Taxamo acts as the ‘electronic interface’ for you - allowing you to use their IOSS number and pay-as-you-go when sending parcels to customers located in the EU. If you haven’t done so already, this will mean you won’t need to register for IOSS and file tax returns - Taxamo will do this for you.

IOSS Registration and Filing Service offered by Deloitte

Deloitte will provide you with your IOSS number and enable you to send parcels, with the VAT paid, to recipients across the EU. This is recommended for businesses sending higher volumes of parcels to consumers in the EU, who do not wish to register and manage tax returns in-house.

Calculate the landed cost of your goods with Aura from Hurricane

If you register yourself for IOSS, or via Deloitte’s service, you will need to calculate the landed cost of your goods. You can do this by using Aura from Hurricane. This service calculates all import Duty and Tax chargeable at the checkout and also provides a Prohibited and Restricted Goods check, Denied Parties check and HS code look-up all in one API call.

Find out more about Aura

HS Code Update January 2022

On January 1st 2022, the World Customs Organisation (WCO), an independent intergovernmental body that serves as the voice of the customs community, implemented the 7th edition of its Harmonised System.

This means the data requirements will change in areas including HS codes and duty and VAT rates, as well as having implications for prohibited and restricted goods screening.

For a full-list of updates please visit GOV.UK. or visit HMRC Trade Tariff tool with more information, in order to minimise delays through customs or items being returned to sender. 

Please check our Service Updates Page for the latest service updates and advice when sending items.

Dealing with these changes is important

To help avoid delays, returns and a poor delivery experience for your customers, it is important that you deal with these EU VAT changes. Whichever solution you use, Parcelforce Worldwide will help ensure your items are delivered across the EU.

Find more information on these changes here or read more about the UK government’s guidance here.

Still have questions?

Get in touch to discuss our range of IOSS solutions, call your Account Manager if you’re an existing customer, or read our IOSS FAQs to find out more.