Help and advice

Return to sender

Your parcel will be kept at the Post Office or depot for the following calendar days:

  • expresscollect:                                             7 calendar days
  • Other UK services:                                      16 calendar days
  • International services and charge parcels:  21 calendar days

If there is no return address, we will keep globalvalue and HM Forces parcels at our parcel recovery centre for 120 days before disposing of them. All inland and other international parcels will be held for 30 days before being disposed of.

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