Help and advice

Compatible browsers

Operating System and Internet Browser Compatibility

Our latest development means that you can now use your tablet device to book a retail parcel on

The following details outline the PC operating systems and internet browsers our parcel booking engines support:-

Compatible PC Operating Systems:-

The following Operating Systems are fully compatible with our WDM Online shipping and website collection booking systems:

  • Windows 2000
  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows 8
  • Apple Mac

Compatible Internet Browsers

The following Internet Browsers are fully compatible with our WDM Online shipping and collection booking systems:

  • Internet Explorer 6 / 7 / 8 / 9
  • Internet Explorer 10 (v 10.0.9)
  • Google Chrome (v28.0)
  • Safari (v 6.0.3) - with Apple Mac OS
  • Firefox (v 23.0)- Please note if you are using to book a collection, there may be a message under the system check box that explains about the adobe reader not being compatible. If you click on the CONTINUE TO BOOK button, you will be able to continue to print your labels.


We are working on a solution to support Adobe 11, and will update our systems as soon as possible,but for the time being you should use Adobe 10.

Internet Explorer

We are also aware that IE11 is now available and is being downloaded to windows PC’s. Our websites are not compatible with this version of IE at this time, but we are working on an update in order to support the new version. We would advise you to revert to IE10 in the short term and we will update our systems as soon as possible

Tablet Devices.

Our retail parcel booking pages can be used on a tablet device. The following operating systems and browsers are supported.
Operating system Browser
iOS7 Safari
iOS8 Safari
Android 4.4 KitKat Firefox v 34 (Chrome will be supported in the near future)
Android 5.0 Lollipop Chrome v 40 and Firefox v34
Windows 8.0 IE 10 & 11
Windows 8.1 IE 10 & 11
Customers will be able to send a retail parcel on our mobile site from June 2015.

If you need any help with the above, the helpdesk will be able to assist on 03448 006205

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