Simply follow the steps below to book in your parcel. Please note that this is currently a collection-only service, and only single items can be sent using this process.
1. Enter your meter impression number into the box on our 'Pay by Franking meter' page.
What is this? This is the die number that appears when you print out a meter impression. If you're using a new franking machine, it can take up to 4 weeks for your details to be registered on our systems, and unfortunately you won’t be able to use Frankpay until this is complete.
2. Follow the booking process to arrange your parcel collection. You’ll be asked to input collection and delivery addresses, choose your service speed and select a collection date.
3. Once you’ve booked, your label and receipt will arrive via email. Don’t forget, you’ll still also need to pay for the parcel using your franking machine. Your item cannot be collected unless a meter impression for the amount charged is affixed to your parcel.